Introduction

Calton Auto Spares ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at caltonautospares.co.za or contact us for our products and services.

By using our website or providing your details to us, you consent to the collection and use of information as described in this policy, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We may collect personal information from you in the following ways:

1. Contact forms: When you submit an enquiry via our website, we collect your name, email address, phone number, and message content.
2. Telephone enquiries: When you call us, we may record your name and contact details for the purpose of responding to your enquiry.
3. Purchase transactions: When you purchase parts from us, we collect billing and delivery information necessary to process your order.
4. Website analytics: We may collect anonymous data about how visitors use our website, including pages visited and time spent on site.

How We Use Your Information

We use the personal information we collect for the following purposes:

1. To respond to your enquiries and provide customer support.
2. To process orders and arrange delivery or export of parts.
3. To communicate with you about your purchase, warranty claims, or returns.
4. To improve our website and services based on usage data.
5. To send relevant promotional communications (only if you have opted in).
6. To comply with legal and regulatory requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

1. Logistics providers: To arrange delivery or export shipping of your order.
2. Payment processors: To process payments securely (these providers have their own privacy policies).
3. Legal authorities: If required by law or to protect our rights and the safety of others.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

1. Request access to the personal information we hold about you.
2. Request correction of inaccurate personal information.
3. Request deletion of your personal information (subject to legal obligations).
4. Object to the processing of your personal information.
5. Lodge a complaint with the Information Regulator of South Africa.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect some functionality of our website.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

• Phone: +27 789 245 336
• Address: 138 Old Cape Road WH6, Greenbushes Industrial Park, Gqeberha, South Africa
• Website: caltonautospares.co.za

Effective Date

This Privacy Policy is effective as of {{ date('d F Y and applies to all information collected by Calton Auto Spares.